Fern Keenan
Client Liaison
At Mindfull Options, we believe that everyone deserves to feel heard, understood and supported. Helping us bring that vision to life is Fern, our client liaison, whose passion for people and commitment to compassionate care are at the heart of what she does.
With many years of experience working within the healthcare sector, Fern has developed a strong appreciation for the importance of empathy, understanding and treating every individual with dignity and respect. Her experience has helped shape her people-centred approach and her belief that everyone deserves to feel valued, particularly when navigating difficult times.
Alongside her work with Mindfull Options, Fern is currently undertaking a Year in Medicine, further developing her knowledge and understanding of healthcare, wellbeing and the importance of supporting people as individuals.
As Account Manager, Fern plays an important role in supporting the day-to-day running of Mindfull Options, helping to ensure that our services reflect the warm, welcoming and supportive environment we strive to provide.
Fern understands that reaching out for support can sometimes feel daunting. She believes that a little kindness, a listening ear and a non-judgemental approach can make a real difference to someone’s experience.
For Fern, working with Mindfull Options is about more than a role. It’s about being part of a team that genuinely cares about people, recognises that everyone’s journey is different and wants to help make accessing support a more positive experience.
💚 A passion for healthcare, a heart for helping others and a commitment to making people feel welcome.
Fern is proud to be part of the Mindfull Options team, helping us create a space where people feel comfortable taking that first step towards support.
🌿 Mindfull Options — compassionate support, understanding and a way forward. 🤍
07908420106
fern.avery@themountainbutterfly.co.uk
Being in control of your own mental health is something I am very passionate about.
Work Experience
Ferns background is in the care industry. Having worked in a variety of organisations from home help, to nursing homes and mental health from the age of 16, she has a wide variety of experiences of how mental and physical illness can effect our day to day lives. Whilst working, she also attended University, gaining a degree in Counter Fraud and Criminal Justice, with an interest in both elderly fraud, but also gaining a dissertation involving developing a new piece of evidence to assist in the arrest and prosecution of rape and sexual assault cases. After leaving University, Fern saw there was a serious lack of mental health services in her area, in particular for adults, with mental ill health, that meant they were not always able to access social settings and often lacked the ability to maintain even minimal self care. This is where the Mountain Butterfly was born. Offering not only an online blog often expressing Fern's own personal battle with mental health, but also offering items that could be used to aid personal and self care when at times it feels like to much, to even make a simple cup of tea. Fern gained a level 3 in social work, and has just completed a level 3 in counselling in order to supply free downloadable crises plans and resources so individuals can advocate for themselves, something that is incredibly important to Fern.
Education
BSc(Hons) Counter Fraud and Criminal Justice
Care Certificate
Social Work Studies - Level 3
Sands Bereavement Care Training
Level 1 Child Criminal Exploitation and County Lines
Counselling Diploma - Level 3
DBS Checked
